Privacy Policy

Revmetry is a software platform operated by Shoolin Digital that helps local businesses collect customer feedback, generate AI-assisted review drafts, and manage coupons and analytics.

Grievance Officer / Data Protection Contact
Name: [Insert name]
Email: [[email protected]]
Address: Shoolin Digital, Baner, Pune, Maharashtra, India – 411045

This Privacy Policy applies to:

• Visitors to our website.

• Business users who create and manage Revmetry accounts.

• End customers or guests who scan a Revmetry QR code, submit feedback, receive coupons, or interact with review-generation flows.

This Privacy Policy does not apply to third-party websites, apps, or services that may be linked from our platform.

We collect only the information reasonably necessary to provide and improve the Service, consistent with data minimisation principles reflected in India's Digital Personal Data Protection Act, 2023.

3.1 Information you provide directly

For business users, we may collect:

• Name

• Business name

• Email address

• Phone number

• Outlet or location details

• Business category or industry

• Billing details, where applicable

• Content you upload, such as logos, branding assets, and settings

For end customers / guests, we may collect:

• Mobile number for OTP verification and coupon tracking

• Rating

• Experience type (e.g. dine-in, delivery, takeaway, service visit)

• Selected tags

• Comment or feedback message

• AI-generated review draft and edited review text, where applicable

• Coupon issuance and redemption information

3.2 Information collected automatically

When you use the Service, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Referring URL

• Date and time of access

• Page views and clickstream events

• Product usage data such as QR scans, feedback started, feedback submitted, OTP requested, AI draft generated, and Google review link clicked

3.3 Cookies and similar technologies

We may use cookies and similar technologies to:

• Keep users signed in

• Remember preferences

• Measure traffic and usage patterns

• Improve security and performance

You can control cookies through your browser settings, but disabling them may affect some features of the Service.

We use personal information for the following purposes:

• To create and manage user accounts

• To operate QR-based feedback flows

• To collect and display customer feedback to the relevant business

• To generate AI-assisted review suggestions

• To issue, validate, and track coupons

• To send OTPs for verification

• To provide analytics and dashboards

• To respond to support requests and service inquiries

• To improve product quality, usability, and security

• To detect fraud, abuse, or technical issues

• To comply with applicable laws, regulations, and lawful requests

Where required, we process personal data based on consent, contractual necessity, legitimate business interests, or legal obligations.

We do not sell personal information.

We may share information in the following situations:

5.1 With the relevant business

If a customer submits feedback through a business's Revmetry QR code, that feedback and related details may be shared with that business through its dashboard, including:

• Rating

• Tags

• Comment

• Coupon status

• Review draft, if applicable

5.2 With service providers

We may share information with trusted third-party vendors who help us operate the Service, such as:

• Cloud hosting and database providers

• AI model providers

• OTP/SMS providers

• Payment processors

• Analytics, monitoring, and logging providers

These providers process information on our behalf subject to contractual and operational safeguards.

5.3 For legal and safety reasons

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, legal process, or government request

• Enforce our Terms and Conditions

• Protect the rights, safety, or property of Revmetry, our users, or others

• Investigate fraud, abuse, or security incidents

5.4 Business transfers

If Revmetry or Shoolin Digital is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to this Privacy Policy or a substantially similar policy.

Revmetry may use third-party AI services to generate suggested review text based on customer feedback. When AI features are used:

• Feedback inputs may be sent to external AI providers for processing

• AI outputs may be inaccurate, incomplete, or inappropriate

• Users should review and edit AI-generated text before using or publishing it

We do not guarantee the accuracy or suitability of AI-generated content, and businesses remain responsible for how such content is used.

To verify users and support coupon flows, we may send OTPs or service-related messages to customer mobile numbers using third-party messaging providers. These messages are used for:

• Verification

• Coupon delivery

• Redemption confirmation

• Service communication

Businesses using Revmetry are responsible for ensuring they have an appropriate legal basis to collect customer phone numbers and trigger such messages through the Service.

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

• Business account data is retained while the account is active and for a reasonable period afterward

• Customer feedback and coupon data may be retained while the related business account remains active

• Usage logs and analytics may be retained for security, reporting, and product improvement purposes

• We may anonymise or aggregate data for analytics after it is no longer needed in identifiable form

Depending on applicable law, including the Digital Personal Data Protection Act, 2023, individuals may have rights such as:

• The right to access information about their personal data

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of personal data, subject to applicable exceptions

• The right to withdraw consent where processing is based on consent

• The right to raise grievances about data handling

To exercise these rights, please contact us at [[email protected]] or [[email protected]]. We may need to verify your identity before acting on a request.

Where Revmetry processes personal data on behalf of a business customer, that business may also need to be involved in handling the request.

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, misuse, loss, or alteration. These measures may include:

• Access controls

• Authentication safeguards

• Encrypted transmission where appropriate

• Logging and monitoring

• Regular software and infrastructure updates

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Some of our technology providers may process data outside India. Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that such transfers are handled in accordance with applicable law.

The Service is intended for businesses and general users and is not directed at children. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

The Service may link to or integrate with third-party platforms such as Google or external messaging providers. We are not responsible for the privacy practices of those third parties, and users should review the privacy policies of those external services separately.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the "Last updated" date above. If changes are material, we may also provide notice through email or within the app.

Your continued use of the Service after the updated Privacy Policy becomes effective means you accept the revised version.

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact: